This guide will detail how to whitelist messages sent from your website's contact forms to your Outlook email account.

Note that this guide will work for legacy email accounts such as Hotmail and Live email accounts as they will use the same Outlook Webmail interface.

Step 1. Log into your Outlook webmail account on a desktop or laptop computer as you normally would.

Step 2. Once logged in, review a past message from your website, and note the domain at the end of the email address that is used to send it to you as shown below. This is normally your website's domain name i.e.


Step 3. Now click or tap the gear cog icon near the top right of your browser window. From the drop-down menu that appears, select "options" from the bottom of the menu.


Step 4. From the new screen that appears click or tap "Safe Senders" from the menu on the left-hand side, this can be found under the parent menu item (heading) "junk email".


Step 5. From the new screen, click or tap on the empty box with the label "Enter a sender or domain here" and type your business's domain name that you noted early without any additions, i.e., do not add http or www to the domain. Now click or tap the plus icon found at the end of the text box.


Step 6. The domain name that you entered should now appear as an item listed below where it was typed in. You have now whitelisted future messages from your website.

Step 7. Send a test message from your website to confirm the issue has been resolved.

If you have any questions or the issue presents please let us know and we will be happy to assist.

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