For clients with ongoing services with us, we recommend that you add a credit card to your account with us to streamline billing. To do this, please follow the steps below:

Step 1. Login to your billing account

Go to the address below and log in using your existing account information:

If you do not have login details for your account, you will need to reset your account's password. To do this navigate to the URL above, and click "Forgot Password?" and follow the prompts. If you are not sure what email address we have on file for your business, please contact us and we will be happy to assist.

Step 2. Navigate to "Payment Methods"

Once logged in, hover over the "Billing" menu item found in the primary dark blue themed navigation bar. From the dropdown menu that appears, select "Payment Method".


Step 3. Adding your credit card

From the new screen that appears, tap or click "Add New Credit Card".


On the new screen, enter your credit card details, and ensure that your billing address details are up to date.


If the preselected billing address is not correct, please click or tap "Add a new address" and add your details in the popup that appears as shown below.


Next, enter your credit card information if you have not already done so, and click or tap save.


Once saved, navigate back to "Payment Methods" via the primary navigation bar, and confirm that your new credit card has been saved to your account.


You have now added a credit card to your account with us.


If I add a credit card, what types of services and invoices will be billed to the card?

All new services have manual payment as the default payment method. This means that only services that you specify will automatically be charged to the credit card.

How is my credit card information stored?

We use the 3rd party service Stripe as our payment gateway to achieve PCI. This means that we do not store or have access to your credit card details in a usable format. This information is handled by Stripe, and we simply maintain a token-like verification code to charge the card using our billing system. Stripe is an established company and the 4th largest payment provider in the World. You can learn more about Stripe here.

When will I be charged for a service that is due?

You will be issued an invoice via email for any service that is due for renewal 14 days prior to it's due date. By default, your card will be charged 3 days prior to the stated due date. If this charge fails, you will receive a notification of the failed charge. While successful payments will result in a receipt being sent to your email address(s).

Was this answer helpful? 2 Users Found This Useful (2 Votes)