Note: You may also be directed to this guide if you have recently changed email services, as your computer can often remember the old email server's address.

To improve your internet browsing experience your computer caches part or all of your old website so that it loads significantly quicker when it is visited. But this presents an issue when your website is upgraded or replaced, as it prevents the new site from being displayed. The most common solution to this problem is to complete the guide below.

Clearing your computer's DNS Cache

If this is the 1st time your website has been hosted with us, and you have had a website in the past, then you will need to clear your computer's Cache in order to see your new website.

For Windows users:

Step 1: Go to your computer's start menu or search bar found on the bottom left of your screen, and search for "Command Prompt"

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Once you have clicked Command Prompt you will be presented with a new window with a predominantly black appearance as shown below. Without moving your mouse or selecting anything type the text within the following speech marks, "ipconfig /flushdns" and press enter.

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Once the enter key has been pressed you should have the following screen which should say "successfully flushed the DNS Resolver Cache"

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If a large volume of text appears instead, this simply means that the command "ipconfig /flushdns" has not been entered correctly. Simply retype the command, taking care to include a space between ipconfig and /flushdns.

You can now return to your internet browser, and load your website as you normally would, your new site should now be shown instead of the old site.

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